Privacy Policy

CAJP Japanese Pancakes(“we”, “us”, “our”) operates the franchise information website at cajpfranchising.virtese.com. We are the data controller for the personal information collected through this site.

If you have any questions about this policy or how we handle your data, contact us at info@cajapanesepancakes.com.

We only collect information you voluntarily provide when submitting the franchise enquiry form:

• Full name
• Email address
• Phone number
• City or region of interest
• Investment budget range
• Background message (optional)

We also collect your IP address automatically for rate-limiting purposes (to prevent spam submissions). This is not stored permanently.

We use your information to:

• Assess your franchise application and respond to your enquiry
• Send you a confirmation and follow-up communications related to your application
• Maintain an internal record of franchise enquiries
• Prevent abuse of the contact form (rate limiting)

We do not use your data for automated decision-making or profiling. We do not send marketing emails without your explicit consent.

We process your data on the following legal bases:

• Legitimate interests — to respond to your franchise enquiry and assess your suitability
• Consent — for any optional analytics or advertising cookies you accept via our cookie banner

Your form submission is processed by the following third-party services, each acting as a data processor on our behalf:

• Resend (resend.com) — used to deliver email notifications of your enquiry to our team
• Google Sheets (via Google Apps Script) — used to log enquiries in an internal spreadsheet
• Upstash Redis — used temporarily to enforce rate limits; no personal data is stored beyond the submission session

If you accept cookies, your browsing activity on this site may also be shared with:

• Meta Platforms (Facebook/Instagram) — via the Meta Pixel, for measuring the performance of our advertising campaigns

We do not sell your personal data to any third party.

This site uses the Meta Pixel (a third-party tracking cookie) to measure the effectiveness of our advertising campaigns on Facebook and Instagram. This cookie is only loaded if you click “Accept” on the cookie banner when you first visit the site.

If you click “Reject”, no tracking cookies are set and no data is shared with Meta. Your preference is saved in your browser’s local storage.

To change your cookie preference, clear your browser’s local storage for this site and reload the page — the banner will reappear.

We retain your enquiry data (name, email, phone, city, budget, message) for up to 24 months after your submission, or until you request deletion, whichever comes first. After this period, data is deleted from our internal records and email history.

Under UK GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate data
• Erasure — ask us to delete your data ("right to be forgotten")
• Restriction — ask us to limit how we use your data
• Portability — receive your data in a structured, machine-readable format
• Object — object to our processing where we rely on legitimate interests

To exercise any of these rights, email us at info@cajapanesepancakes.com. We will respond within 30 days.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk.

We take reasonable technical and organisational measures to protect your data. All data is transmitted over HTTPS. Access to our internal franchise enquiry spreadsheet is restricted to authorised team members only.

We may update this policy from time to time. The effective date at the top of this page will reflect the most recent revision. Continued use of the site after any changes constitutes acceptance of the updated policy.